Testimonials

Subsequent to my moving into my new flat I very quickly realised the kitchen was not only dysfunctional but potentially dangerous, i.e. the electric oven was placed directly next to the sink, the heating boiler utilised floor and wall space unnecessarily, and I needed steps to open the windows leaning over the stove.  John Mutch Building Services advised me on a new kitchen layout, including re-locating the boiler to the outside kitchen wall, and fitted an electric unit to the windows.  I am delighted with the results, a kitchen that is a pleasure to work in, light and airy with plenty of storage space, work tops and safe.  

Hermione Youngs, OBE

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John Mutch was the contractor for our extension. We are delighted with the job from start to finish – good communication, excellent workmanship, highly professional service throughout and a superb team on site at each and every stage. We felt very well looked after with great care taken to minimise unnecessary disruption and to keep the site safe for (from?!) our toddler. We would have no hesitation in recommending John and his team to anyone – there is a clear and constant focus on quality of service meaning that our experience from tendering all they way through to sign off has been very positive.

Mr Thompson

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I came across John Mutch Building Services when I was tendering for an extension to my home. They completed that job on time and to a very high standard. Indeed I was so impressed that they have since undertaken a substantial refurbishment of one of my company’s office buildings, and done an excellent job of that as well.

Mr Anderson

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John Mutch Building Services consistently delivers as promised. They are a Contractor that has experience, trust, honesty, integrity, and bring a full commitment to any project. Their effort as well as their attention to detail, quality, schedule and budget has lead to some very successful projects for myself. I would recommend them to anyone.

Ian Smith

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Work was completed very well, flat was left clean and tidy. I shall recommend to my friends.

Mr Mercer

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We have recently had our gas boiler replaced and moved within the kitchen. In addition we had various upgrades to the heating/hot water system to match the new boiler, and a new shower fitted in the bathroom. Everything was done to a high standard with efficient and helpful tradesmen. A proper management service is in place to ensure the work is done to satisfy all parties in the contract. Minimal disruption to our daily routine with very little cleaning up after for us to do. From all aspects we had a first class service.

Mr Marr

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I would just like to thank you for all the excellent work re-wiring our home.

Mrs Young

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I would like to say thank you very much for your prompt and efficient service, I will certainly use you again should the need arise.

Mrs Simpson

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Just a short but sincere note to you and Vicky and to John Mutch as a company to express our deepest appreciation for providing Stuart at such short notice this afternoon to attend to the water leak in our foundations. In the end it was no great problem and he managed to fix it but it certainly removed a worry from our shoulders.

You and Vicky and Stuart get 10 out of 10 for customer service. Nae, make that 11 out of 10!

Mr Donald

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I would like to commend you on the all-round customer service your team have provided me taking away any stress or concern associated with a water leak in my home.

I contacted your office on Thursday morning and was advised a plumber was not available but would be contacted when someone was, less than an hour later I was advised your plumber was available.  Rather than simply allow me to leave the office and wait for their arrival your staff (Vicky I think) contacted the plumber to find an exact time to save me waiting.  This one gesture indicates how focused you are on customer service and I can confirm it was very much appreciated as this does not often happen.

When the plumber arrived (I’m sorry I do not have his name) my parents were at my home and they could not speak highly enough of the service he provided.  Having taken photographs he talked them through the requirements and upon approval simply began to organise the job as required making it very, very easy for us.  On Tuesday the plumber collected the key to save my parents going to my home and simply got on with the job in hand before dropping it off again on completion, again a small gesture but one that is kindly acknowledged all the same.  My parents then reviewed the photographs of the completed job and spoke about the high quality of the workmanship and the level of service provided by your staff.

Today, I contacted your office to confirm if I needed a joiner to complete the repair in the loft and I cannot tell you how impressed I am with the response I received.  I have been told that your surveyor has reviewed the pictures and no additional action is required so you would now simply coordinate with the painter when the ceiling is dry.  I accept that recommendation with complete confidence knowing  the level of service I have had to date and look forward to hearing from you to coordinate the completion of the job in the next few weeks.

When I discovered the leak you were my first call, having used your electrical services before, and I can confirm you will remain that from now on and I will have no hesitation in recommending your team in future.

Thank you and kindest of regards

Mrs Cross 11/02/2016

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Dear Mr Mutch,

I want you to know how much I appreciated your company's 'key collection and safe keeping' service. Back in Dec 2015 I had just got home after hip replacement surgery and would of had great difficulty coping with my long staircase on the day the electrician and plumber were to carry out work. It was a great help to me that they were able to arrive and come and go as necessary. Thanks to the tradesmen for their co-operation and to Vicky in your office for all the arrangements.

Yours Sincerely E. Mitchell 13/02/2016

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Thank you again for your speedy attention re heating in my mothers swollen front door. The door now works as it should do and the front of the house and hallway were left tidy and free of any evidence of the work - thank you.

Mrs Houghton 15/02/2016

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John Mutch Building Services carried out a complete bathroom refurbishment for me. Punctual, skilful, pleasant and tidy tradesmen completed the task to our complete satisfaction with no fuss. From Vicky in Admin. to Scott, Stuart, Martin and Ryan, all very pleasant and helpful.

Mr Jones 17/02/2016

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 Thanks for the quick service. I know you sub-contract this type of works out. Just want to let you know the guy you sent round was A1, very professional and a great service. Keep him in your books!

Mr Cruickshank 10/03/17

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We are delighted with our new shower enclosure and from the very initial contact your firm has been very friendly and efficient. We would be very happy to recommend or use your services again. 

Claire 26/03/17

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Thank you so much for your help! Great service as always!

Kelly 28/03/17

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Dear John 

Invoice paid today.

A first class service from Stuart and the team! Thank you very much.

Mrs Bradbury 09/04/17

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The job was done really well and Sam was lovely to deal with. The water temperature is just perfect! I've popped a thank you card for John Mutch Ltd in the post. 

Sandra 12/04/17

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I met Stuart at the property (can I just say he was superb, professional and knowledgeable and a credit to your company) and all went well.

Steven 10/05/17

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We would like to thank you for the excellent work done recently including bathroom refurbishment, boiler change and insulation upgrade. Stuart tailored the work to best suit our requirements and the work ran to schedule starting and finishing on the dates quoted.

There was no disruption and all cleaning up was done by the team of Martin,Ian, Andy,Keith, Dave and Nigel. Thanks to Vicky for making all arrangements. Stuart arrived at the end of the job to make sure we were completely satisfied.

Appreciated the cameo visit of John Mutch himself during operations. Wife was completely at ease having all the team working together and taking the time to explain the  procedures of the work. A very happy team and will recommend them any time.

Once again a big thank you to you all.

Wallace & Christina 23/04/17

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Please pass on how professional Mark was explaining everything, and how professional he was on site. I will definitely be recommending you to others. 

Mr Haigh 09/05/17

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Thanks, will definitely use your services in the future. Short waiting time (phoned on Monday, you were there on Weds), turned up on time (actually early), work done to a good standard, friendly staff and an efficient payment system!

Glenda 09/05/17

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